We have a few different ways that we make contact with you, so take a look below and you should find instructions on how to customise or change your preferences.
Marketing
We're sorry to hear you would like to no longer receive any marketing emails from us. You can unsubscribe from all marketing in a few ways: Click the link in the footer of any marketing email, Go to 'My Account' > 'Account Details' on Desktop or Mobile Web, or Head to 'Communication Preferences' in the Moonpig iOS App.
It might take up to 5 days for emails to stop completely. Thanks for bearing with us!
Reminders
Once logged into your account, Navigate to 'My Account' and then 'My Reminders' where you will be able to locate the reminder you wish to delete by selecting the three dots to the right, this will enable you to ‘Edit’ or 'Delete' the selected reminder. Deleting the reminder will stop future email communication for the specific reminder only.
Push Notifications
If you are using the Moonpig iOS App, you can turn off all push notifications by navigating to 'Account' and then 'Communication Preferences' where you can toggle on or off. Additionally, you may be able to control this directly in your phone's setting
Special Events
via Emails
via iOS App
We know events like Valentine’s Day, Mother’s Day, or Father’s Day can sometimes be tough. If you’d rather not get emails or notifications about these events, just click the ‘unsubscribe’ button at the bottom of one of our emails, or toggle off the event via ''Communication Preferences' in the Moonpig App.
Once you’ve opted out, we’ll make sure you don’t receive marketing messages for that specific event – but you’ll still get all the other lovely updates from us. Please note, Special Event Opt Out (via Email) will only be available when we start sending targeted a few weeks before that specific event.